We know things don't always go as planned. Here’s a quick guide to solving the most common hiccups, from a wrong address to a change of heart.

I need to change or cancel my order

Maybe you spotted a typo in your email, or you’re having second thoughts. Let’s walk through what’s possible. If you entered the wrong email address, we can step in to update your email, name, and address on file—just reach out quickly. The order itself, however, is locked in once it’s placed and can’t be altered.

Thinking about canceling? You’re free to make that call, but there’s a cost to consider. Any cancellation you initiate after the order is placed will incur a fee equal to 30% of the Total Price. This applies regardless of how quickly the cancellation is requested, as our payment processor charges us a fee for cancellations. Once an order has been packed or shipped, it can no longer be canceled.

It’s also worth knowing that we reserve the right to accept or decline an order at any point, even after you’ve received an order confirmation or your credit card has been authorized. If we cancel after authorization, a credit will be issued to the original payment method.

A couple of other quick notes on managing your order: you’re welcome to complete a purchase as a guest—no account is necessary. Creating one, however, unlocks a few conveniences: a faster checkout, easy access to your order status and history, and notifications about new releases and special promotions. If you’ve forgotten your password, the login page includes a “Lost password?” link that will guide you through resetting it. And when it comes to discounts, only one promotion or discount code can be used per order, unless a specific offer explicitly states that it can be combined with another.

I have a problem with my delivery

Waiting for a package can be stressful, especially if something feels off. Here’s what to expect and what to do if things go sideways. All orders are processed and shipped from our warehouse in China. Processing takes place Monday through Friday, typically within 2-3 business days from the order date, and the package ships the following day. We do not ship on weekends. During holidays and sale periods, processing may require additional time.

If you haven’t received a tracking confirmation within 5 business days of completing your payment, it’s time to get in touch with us. Delivery time depends on the shipping option you select. Tracking information is emailed as soon as the order ships; you’ll generally receive the tracking number one day after shipment. The tracking details typically become available 24 hours after the order has been dispatched. We are not responsible for delays caused by customs authorities.

To avoid delivery hiccups, all shipping address details must be entered using the English input method, including punctuation. If your address contains non-English characters, please substitute them with the closest English equivalents—for instance, replacing “?” with “c.” Your shipping address cannot be changed after the order has been processed or shipped. We recommend using a residential address rather than a vacation address, as we cannot predict how long a package may be held by your local customs department.

For details on available shipping methods, please refer to our Shipping page.

I want to return something

Sometimes an item just isn’t right. To start a return, you’ll need to contact us within 30 days of receiving your order. Be sure to include your order number and the reason for the return. Our customer service team will review your request and, if approved, provide further instructions. All returned items must be in their original condition with the packaging intact. For a list of final sale items, please consult our Returns Policy.

Keep in mind that return shipping fees and any other miscellaneous costs are your responsibility.

If you received an item that is incorrect, missing, or defective, the window is tighter. Please contact us within 7 days of receiving your order. Be sure to include your order number, photographs of the item, and any relevant references from when the package arrived. We’ll work to resolve the issue as quickly as possible. If something is simply missing from your order, contact us immediately.

Once your return is on its way back to us, processing it can take up to 14 business days from the day we receive it. We’ll send you an email confirmation once the return has been processed. Refunds are credited to your original payment method. For credit or debit card payments, the refund will be sent to your card-issuing bank within 7-10 business days of our receipt of the returned item or your cancellation request. The time it takes for the credit to appear on your account depends on your bank—please contact them directly for details. If you haven’t yet seen the credit posted, check with your bank or credit card company. It may take some time before the refund appears on your account.

I have a question about payment or costs

Money matters should be clear. All transactions are processed in US Dollars. If your credit card uses a different currency, the final amount charged will reflect the daily exchange rate applied by your card issuer on the date the transaction is processed.

We accept VISA, Mastercard, AMEX, and PayPal. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not accepted.

When you pay by credit card online, your details are entered on an SSL-secured page. That information is SSL-encrypted and transmitted directly to our credit card provider’s network for authorization. Your credit card information is never stored on our servers.

Regarding additional costs, prices shown on our site are tax-free in US Dollars. You may be responsible for import taxes, duties, and related customs fees, which are determined by your local customs office upon the package’s arrival. These charges are your responsibility and are not covered by us. For further details, please contact your local customs office directly.

Free shipping is available on orders that meet the minimum required amount, though discounted items, sale items, and oversized or overweight products are excluded. Eligible orders will be shipped via economy shipping.

How to reach us

Our team is small but dedicated, and we'll work with you until things are set right. Don't hesitate to reach out. For further questions, send a message to lechenghe455@gmail.com.