Shipping & Delivery

If you need to modify or cancel your order, contact us immediately at lechenghe455@gmail.com. Once the order enters the processing stage, no further changes or cancellations are possible. This includes any order that has already been packed or shipped.

Your Ongoing Responsibilities

You are responsible for monitoring the tracking information and promptly providing any required documents or responses to customs officials or the local courier. If a delivery fails or the package is returned to us because these steps were not completed, we cannot offer a free refund or replacement, and you would need to submit a new order.

It is also your responsibility to verify your local postal regulations for any restricted items. Detersine is not liable for parcels that are refused entry into your country.

Our Fulfillment Process

We require 2-5 business days to process your purchase. During peak periods like holidays or major sales, this phase may take longer. Your order will be dispatched the day after processing is complete. Every package leaves from our facility in China. The moment your order is on its way, you will receive an email with your tracking details.

Financial Responsibilities

The final shipping cost is calculated based on the package weight and destination.

For all international orders, you are responsible for any customs duties, import taxes, and related fees. These are not covered by Detersine.

Our store displays prices in your local currency, but the transaction is processed in USD through PayPal or Stripe at checkout. If your credit card account uses a different currency, your bank may apply its own exchange rate and a foreign transaction fee. We have no control over these charges.

The Delivery Journey

Shipping time is 7-15 days, and the final delivery leg takes 2-7 days. These timelines are estimates and can be affected by weather, unforeseen events, or customs processing. The final delivery is typically made by your local postal service or a courier. If you are not available to receive it, a notice card will usually be left with instructions for collection.